PRINCE2 Classroom Training

About ITIL®

ITIL® is collection of good practices in IT Service Management, developed by OGC and supported by publications, qualifications and an international user group. The course will guide the design, development and use of training materials as well as training aimed at raising individual’s understanding of and competence in IT Service Management as described in the

  • ITIL® Service Strategy,
  • ITIL® Service Design,
  • ITIL® Service Transition,
  • ITIL® Service Operation,
  • ITIL® Continual Service Improvement.


We offer the workshop in two formats. Basing on convenience the paticipants can choose One.

  • 4-Day weekend format
  • 3-Day semi-weekend format


  • Assistance with processing your ITIL application.
  • Highly acclaimed training program content (Hardcopy of our PPT presentation will be provided to you).
  • More than 5+ online Simulation Exams worth Rs.5000/- for FREE).
  • Unlimited support from our faculty after training (during your ITIL Preparation).
  • The complete Student Kit includes classroom course material, a pen, pencil, notebook, highlighter etc.
  • Student ITIL - Memory Sheet© (knowledge of necessary formulas and process information).
  • A copy of Textbook.
  • Tons of free ITIL Practice Questions and Answers.
  • A copy of Nucleus ITIL Handbook with all formulas and detailed study planner.
  • Our Training Consultants are typically Senior level Managers in MOST Top Notch Companies and provide help with Job Referrals (Unique to Nucleus Executive Training).
  • Proven study methodology – More than 3000 aspirants from across 50+ countries have undergone our training in JUST Last One year.
  • Both completely online, completely classroom or blended options available
  • Once you join us, we let you attend additional sessions for FREE (Unique to Nucleus Executive Training)
  • Pioneers of the Blended model [classroom + online learning] for ITIL Exam Preparation
  • Training programs to suit individuals' unique learning needs and various domains
  • Self paced study material with anytime, anywhere access to user – friendly Learning Management System with great online and offline reference material
  • Alumni portal will allow you free access to Hiresmart portal (An Executive Placement Portal)

Introduction to IT Service Management

  • Current IT scenario
  • IT Governance
  • IT Governance Frameworks and
  • Evolution of IT Infrastructure
  • Service Management Concepts

Life Cycle Phase – Service Strategy

  • Introduction
  • Service Strategy Principles
  • Service Economics
  • Financial Management
  • Demand Management
  • Service Portfolio Management
  • Strategy and Organization
  • Strategy, Tactics and Operations
  • Technology and Strategy
  • Challenges, Critical Success Factors

Life Cycle Phase – Service Design

  • Introduction
  • Service Design Principles
  • Service Design Processes
  • Service Catalog Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information security Management
  • Supplier Management
  • Service Design technology-related
  • Organizing for Service Design
  • Implementing Service Design
  • Challenges, Critical Success Factors

Life Cycle Phase – Service Transition

  • Introduction
  • Service Transition Principles
  • Service Transition Processes
  • Transition Planning and
  • Change Management
  • Service Asset and Configuration
  • Release and Deployment
  • Service Valuation and
  • Evaluation
  • Knowledge Management
  • Service Design technology-related
  • Organizing for Service Transaction
  • Technology Considerations
  • Implementing Service Transaction
  • Challenges, Critical Success Factors and Risks

Life Cycle Phase – Service Operation

  • Introduction
  • Service Operation Principles
  • Service Operation Processes
  • Event Management
  • Incident Management
  • Request Fulfillment
  • Problem Management
  • Access Management
  • Common Service Operation Activities
  • Organizing for Service Operation
  • Technology Considerations
  • Implementing Service Operation
  • Challenges, Critical Success Factors

Life Cycle Phase – Continual Service Improvement

  • Introduction
  • CSI Principles
  • CSI Processes
  • 7 Steps Improvement
  • Service Reporting
  • Service Measurement
  • Return on Investment
  • Business questions for
  • Service Level Management
  • Access Management
  • CSI Methods and Techniques
  • Organizing for CSI
  • Technology Considerations
  • Implementing CSI
  • Challenges, Critical Success Factors and Risks